Geeetech

Hi,

I have a Acrylic Geeetech I3 pro 3D printer DIY kit purchased on 10-01-2015, and i have a defect MK8 extruder. I have ask for warranty, because filament ran out of a screw of the hotend (MK8 already assembled bij Geeetech). But not heard anything from Geeetech. So I've purchased new parts: Heater Aluminium Block Assembly, heatpipe and nozzle. The original could no longer be used.

Now everything is finally in so i put everything together with the new parts and now appears that the extruder motor is defective. I tested the motor on the y axis here the motor alsow does not work.

Please give me warranty! Please send a new MK8 extruder!

I have not printend anything till now!

J. G. Vonk
President Kennedylaan 92
4707BD Roosendaal
The Netherlands

Hi jgvonk
I'm sorry about your problem.
Have you checked the temperature? The extruder motor works only when the nozzle is above 200℃, otherwise the it will not move.
I think you should check the extruder motor again--test it on x/z axis, if you are sure the motor is broken, you can contact our customer service from where you bought.
Sincerely
Harry

I tested the motor on the y axis here the motor alsow does not work

So, yes it is broken.