My wifes computer has been locked and she keeps getting a…

[Kila]

My wifes computer has been locked and she keeps getting a message to call a number that i doubt is microsoft. The message says not to shut down. I tried shutting down but the message comes back. I'm talking to you from my computer as i would like to find out how I can connect to someone on line while I am at her computer.

Technician's Assistant: Are you logged into your Microsoft account on any other devices?