z-axis coupler and threaded rod

[zhangxueyou]

Actually, I can't see if there are 2 screw in that 2 hole, I can the bigger 2. A clear photo could be better.
But if the coupling really lacks 2 screws, please tell customer service, let them send you.

[ash2k14]

Actually, I can't see if there are 2 screw in that 2 hole, I can the bigger 2. A clear photo could be better.
But if the coupling really lacks 2 screws, please tell customer service, let them send you.

I already sent a message about this issue to the tech support yesterday along with a link to this thread

[zhangxueyou]

Actually, I can't see if there are 2 screw in that 2 hole, I can the bigger 2. A clear photo could be better.
But if the coupling really lacks 2 screws, please tell customer service, let them send you.

I already sent a message about this issue to the tech support yesterday along with a link to this thread

Yes, you leave a gif. You rotated the coupling, I can see the big 2 screw but the gif is not clear enough. I can not see if there are 2 smaller black screws, they are across the center of coupling.

[ash2k14]

I attached another video about the coupler in case you still don't see extra 2 screws

20150522_154313.zip

coupler

(1.51 MiB) Downloaded 667 times

[zhangxueyou]

OK, please tell contact customer service.

[ash2k14]

May I ask what is the status for my support for this issue? A month has passed and I'm still getting a silent treatment

[zhangxueyou]

May I ask what is the status for my support for this issue? A month has passed and I'm still getting a silent treatment

That's impossible! If you bought from us, we will address it as fast as we can.
Could you please tell me your order number and purchase link, let us check for you.

[ash2k14]

I bought it from this store http://www.aliexpress.com/item/2015-New ... 47628.html

and order number is 66007822473283

I already tell the agent about this issue but still got nothing, I believe I already sent a video regarding my issues through the agent

[zhangxueyou]

What an irresponsible agent! Please try to contact the seller, they should responsible for sending bad kits.
We will keep helping you solve the technical issues. If you want to buy the kits from us, we can sell you the cost price.

[ash2k14]

I did email the support, about twice for my lcd and this coupler, do they really get my email?