Geeetech's Total Lack of Customer Service

[poppen]

Purchased a new A10M directly from Geeetech. To start, they overcharged me. The Wifi module they sent does not work. The printer keeps jamming and now does not work at all. I have followed all their posted suggestions, videos and users discussions. I am an experienced printer builder and have built two other printers without problems. I point this out to make clear that I know what I'm doing and still can't get this printer to work.

From the time I got it I have been trying to contact their service people. Emails, forums, online forms, Facebook, Skype and others. Not a single response. Tried through Paypal. Still no response. It has become clear that Geeetech does not support their products once they have your money.

I will now need to try and salvage this 3-week old purchase by replacing everything but the motors and frame on a brand new printer. Forget any promise of the "100% satisfaction guarantee", the return or replace policy or a warranty.

Unless money, time and aggravation are things you don't care about, don't buy a Geeetech printer!

[William]

Sorry for such a problem, what is your WIFi serial number?

[poppen]

Wifi serial number is 2004033DWF03505.

Can you also help me with a replacement hot end?

[William]

Hi，if the light keeps flashing, the connection is not successful. The password may be too complicated. It is recommended to change the relatively simple password.
What's wrong with the hot end?

[poppen]

Thanks for your reply. The light does keep flashing. What exactly do you mean about the password being too complicated? Are you saying that I need to make my wifi password simple? That would reduce the security of my network. I don't think I should have to do that to make the product work.

The hotend is a different story. It's totally clogged. I have followed all your videos and instructions for cleaning it as well as others posted online. I have upgraded the PTFE tubing, replaced the nozzle and cleaned the entire filament path that I could get to. Since this is a brand new printer it must be covered by the warranty and your guarantee of "100% satisfaction".

What can you do to help resolve this?

Thank you.

[William]

If you still cannot solve the problem of clogging the hot end by cleaning the hot end, it is recommended that you contact the salesperson for replacement.

[poppen]

I bought it directly from Geeetech. I have repeatedly tried to contact anyone at Geeetech. You are the only one responding. Can you arrange for a new hotend to be sent?

[William]

Did you buy it from the official website?

[daffo67]

I totaly agree, bought Geeetech E180, nothing but a waste of time . 3 weeks ive had it and now it wont heat up and temperature goes from 0 to 300.
had a reply from Geeetech which told me what forums already had, but still no fix

[poppen]

Yes, I bought it directly from the Geeetech website.